Maruti Suzuki — Burst of engine block after four years of purchasing of a new wagonrlxi | |||||
The vehicle is only four years old and had covered only 13, 000 kms in four years.the burst of engine block is a very rare case in the history of maruti company and so we need a replacement of the engine block at free of cost. instead of helping us from getting rid of this problem, the maruti dealer, indusmotors, pala has been mentally torturing us by giving different bills at different times. the damge occured on 22/10/2015 and we informed indus dealers on the same day itself, but they failed to take the responsibility of the problem and so we asked the approximate amount of the engine block and they informed us that it cost 20, 000 rupees of which indus motors had send a mail regarding the same. but even after 20 days of taking the car for repairing; indus motors is now behaving to us very rudely, saying that the engine block presently cost 40, 000 rupees. indus motors, pala had told us that, as the maruti company had stopped manufacturing the engine block, they had ordered it from bellary. at the time of ordering the part, the cost was 20, 000.but when it reaches kottayam, they are changing their words and are asking us to give 40, 000 rupees. please help us.the cost of engine block has been increased to 20, 000 within one day. the conversations we had with the dealer has been attached. Was this information helpful? | |||||
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Comments
the indusmotors, pala dealers of marutisuzuki is never customer friendly. we doubt the good condition of the engine at the time of buying it; just after four years of buying a new car, if its engine bursts, then what is the guarrantee of people driving the same car. the damage occurred, just two days after the guarrentee period of four years. neither the maruti company, zonal manager nor the indusmotors, pala has behaved well with this condition. they never were ready to take the responsibility.
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