[Resolved]  Maruti Suzuki — Charges for repair/ services not asked for and/or rendered

Address:

New Delhi, Delhi

I am a loyal customer of Maruti Suzuki for last 14 years.

I have bought following cars from Maruti's satble.

1. Apr. 2000, Marti 800DX ( Regn No. DL 3CR 0145),
2. March 2011 SX 4 ZXI ( Regn. No. DL 12 CC 1066,
3. Oct. 2012 Maruti 800ALTO CNG LXI ( Regn. No. DL 1 CN 6693.)

In last 14 years, this is my 2nd complaint in respect authourised service stations. In[protected], I had complained against T. R. Sawheny and Safdargunj Service Station. Otherwise services rendered and charges thereof by MASS (notably Maruti Service Masters and Rana Motors, Okhla, New Delhi have been reasonably satisfying and there was no reason to complain., Over the years I had opted for maruti cars mainly because of lost cost of spares & repairs and honest business practices, but my latest experience has shaken my faith reposed in Maruti.

I was in Banga, Punjab in the month of July 2014. I took my car DL 1CN 6693 to Lovely Auto, as something got stuck in AC blower as a result of which water vapors started accumulating in the blower and AC vent.

At Lovely Auto, I explained the problem and asked them to service the car, replace windshield and rear left tail light as well and signed Job Card listing the services required, later on I got a call from service station to inform me that front brake disc pad also need to replaced and for which I consented.

Later when I went to take delivery of my car, I was horrified to see Bill No. BR 14000058 total charges as Rs.10515/-. On checking the bill, I discovered that they have charged for many things which I had not asked them to do.

I had not asked them or authorized them for the following things:

1. Injector Cleaning Rs. 450=00
2. Wheel Balancing Rs. 280=00
3. Wheel Alingment Rs. 280=00
4. Suspension front remove & Check Rs. 550=00

On my saying that I had not asked for any of the above jobs, then why these have been done and charged for, I was informed that whether I had asked the to do or not, I will have to pay for it, as they have already raised bill.

I asked them to hoist the car of hydraulic jack for inspection, I was horrified to see that underbelly of the car was covered with thick layer of mud, thus was evident that front suspension was not touched let alone serviced at all.

I asked them for computer report for wheel alignment, but the same was not given to me stating that all data relating to wheel alignment is automatically deleted after 24 hrs.

Similarly no satisfactory reply was given for injectors cleaning.

It is a clear case of RIP OFF, I have charged for the services not rendered to me.

On my protests, they said they can only offer a BIG DISCOUNT of Rs. 550/-, take it or leave it. They also said that my car will be handed over to only after receiving cash payment of bill amount.

Since, I had to return to Delhi, I had no option but to accept their MAGNANIMOUS OFFER OF BIG DISCOUT and pay the bill.

On my saying that I will file complaint with MARUTI, they said we are not bothered with such small things.

It will be pertinent to mention here that I have not received any call from Maruti Customer Service to enquire whether my car is OK or whether I am satisfied with services rendered to me.

Going by my past experience, I am sure suitable action will be taken.

Rajinder Singh