[Resolved]  Maruti Suzuki — Complaint on RKS Saboo - Malakpet

I have booked maruti celerio -vxi - blazing red, at RKS Saboo, Malakpet, Hyderabad for which the executive Mr. Shiva has collected all the loan documents for processing. I was also give the customer docket for booking the vehicle. I have informed the executive Mr.Shiva & SM Mr. Hemant, that I would be taking the delivery on 29-Dec-2014 & they agreed for the same. 2 days before i.e. on 27-Dec-2014, Mr.Shiva, had called me & informed that my loan has been sactioned & to be there at their branch at 11.00 a.m. in the morning as i need to complete the formalities including signing of post sanction loan documents at SBI, Malakpet . On 28-Dec-2014, i called Mr.Hemant to inform him that myself & my wife would be coming tomorrow morning & if there are any other documents to be carried along with us . To my surprise, he simply informed me that, the celerio -VXI red which i booked is not available . When I asked him, how did you book the vehicle without availability of red colour & how did the exeuctive has asked me to come to branch for delivery, he simply informed me that red color is not available, if I want I can take white color. I was shocked with the response of this SM, ispite of knowing that i am coming for delivery of the vehcile, the very next day. Immediatley I called to AGM Mr. Anand of this branch & questioned him that how his SM & exeuctive can cheat me like this. Even AGM also was very caual & informed me that he would check & get back, but there was no response from him after that. I have undergone mental harrassment from Mr. Shiva & Hemant who has given false promise, just to achieve the targets of booking & do not have basic ethics & sensitivity towards customers. I have spent my valuable time & energy on submitting various documets to these people & also to the bank . Myself & my wife have also took leave on 29-Dec-2014 expecting to take the delivery of the maruti vehcile, which is leave loss to us for one day. With this experience, I lost faith in maruti dealers . Ultimately I had to go for Hyundai who had sancitoned my loan in 1hr & delivered the vehicle immeidatley . I am writing this mail to take all the necessary actions required, so that no such customer would suffer like this from Maruti dealer staff. Hope, I would get back my booking amount atleast. Thanking you, Rajasekhar Mob: [protected] Uppal - Hyderabad