Maruti Suzuki — Customer Complaint – Maruti Suzuki Ciaz Z di+

Address:

Basti, Uttar Pradesh

My family is maintaining car continuously since 18th Century and at present there are Four Maruti Brand car with me and more numbers in my families. We have been true friend of this brand and therefore according to the market scenario we are adding its higher models in my fleet starting from Maruti 800, Alto and Swift Dezire Zdi. Recently I purchased Ciaz Zdi+ on 18th May 2015. I personally and my family too were satisfied with the performance of this brand. On one day, I have to replace one wheel on its being punctured and used Stepney provided along with the Car. I drive the car mostly in rural areas where roads are undulated and puncture repairing shops are generally located at distant places. The wheel given as stepney has shorter radius than its other wheels. I drive the car with the help of stepney, the following difficulties we faced :- (i) There was no driving comfort and the car was moving towards one specific direction which may lead to accident while running in congested situation on roads or while narrow roads. (ii) The other three tyres got more rubbed and thus may become unusable before their normal life o/a stepnety, it increases maintenance cost to the owner. (iii) The car consumes more fuels than the use of normal wheels. (iv) It is strange to learn that the highest model vehicle of Maruti Suzuki is providing 4 Alloy wheels, while stepney which is supposed to be of the same quality size and standard is misleading i.e. provided with ordinary wheel, with a changed size as well than the normal does not only amount to deceiving the customer i.e. cheating but dangerous to the life of owner & vehicle as well, needs to be immediately replaced, exclusively identical rest of the 4 wheels, to meet out travelling emergencies, need the authorities of companies utmost attention (for immediate replacement). (v) At the time of sale Company/Showroom people claimed the fuel consumption average 26.5 Km/L, but in last 1 month use for 7000 Km, it rendered only 16-17 Km/L, which is alarming and at times customer feels cheated. Its worthwhile to mention that I am working as Chief Manager, Purvanchal Bank, Gorakhpur (H.O.), sponsored by State Bank of India and we own highest market share of financing Maruti Suzuki car in the region. Some borrowers reflected similar complaint as experienced by me, is worth noting to needs immediate grievance redressal. We request you to kindly arrange to look into these grievances in light it is mentioned and redress them accordingly. Your express attention to the issues will be highly appreciated. Yours faithfully, (Ajai Kumar Pande) Chief Manager, Purvanchal Bank, Gorakhpur Narharia Estate, P.O. Purani Basti, Basti – 272002 (U.P.) Mob. No. : [protected]