Maruti Suzuki — DELIVERY OF REPAIRED VEHICLE

Address:

Kannur, Kerala

I have purchased a maruti suzuki swift dzire car on 25 Dec 2014 vide invoice number MKTM87983 and dated 26 DEC 2014and taken delivery from indus motors thalassery, kerala on 25 DEC with description as shown below . Chase no MA3FJEB1S00591893HE Engine no D13A2430941 Registration no KL58P1789 While taking delivery of the above car it was noticed with some scratch marks on various places on the body of the car and on inquire it was replied in a casual way that it happens in most of the vechicles during transportation or while loading and unloading . I agree with this possibility but it should be rectified neatly before taking delivery . The car was seen repainted but not done in a clean and neat manner .it could be clearly visible that paint has been slide down stretching in length with thick lines in RR IHS quarter panel on the body . The scratch marks seen on the body was not removed by the dealer after a protracted personnel approach and request made by me for several days . This was really an embarrassing situation meted out by me from the dealer even without due consideration for the value of the money paid by me as a customer in the deal . Secondly, for the purpose of registration of the car with the Rto, the dealer has collected a sum of rupees 50, 000 tax for depositing with Rto . When i have gone for registrtion after 10 days the Rto authority reported that the tax amount 50, 000 has not so far been paid by the dealer even after a laps of 10 days the money collected from me . Finally the registration was done after remitting the tax amount again to the Rto office . Where as the sum of 50, 000 already collected by the dealer for the same purpose has not so far been paid back to me till date . I, therefore, request your goodself to advise the dealer to take care of the grievances of the customer and deliver the vechiles in a good and safe condition inorder to avoide displeasure and embrrassment to establish a good faith among the customers and the company to maintain a fare trade deal and deliver good services to their satisfaction . Yours sincerely Sunil pv Sree Lakshmi Kadirur po Kannur dist Kerala 670 642MOB NO [protected]RES NO [protected]OFFICE NO[protected] EXT 108