[Resolved]  Maruti Suzuki — Fraud dealership

Address:

Lucknow, Uttar Pradesh

I had purchased the Wagonr lxi CNG green model on 26 may 2014 from Tanya Maruti. Mr Majaz Hafeez was our sales executive who dealt with us throughout the process. The buying experience was bad since he left without completing the registration process and I had to run for completing the formalities which the showroom needs to take care off but the post-buying experience has been horrible. I want to you to take the notice of the troubles we are dealing with due to the largest 4-wheeler company of India. Showrooms and service centres are the face of the company with which the customers constantly deal with and any bad experience leads to distortion of the image of the company. The troubles caused to us by the M/s Tanya maruti are unforgivable. Please take care of the problems and make a swift and firm decision. 1. I was quoted the on-road price of Rs 5, 02, 000 inclusive of the accessories. The receipt which I have received is of Rs 4, 80, 000. Rs 10000 have been embezelled by Mr. Majaz hafeez. I could not reach him on phone. No one in the office knows where he is. Another sales executive who took care of my registration told me that he has done such things in the past. I wanted to meet the Manager of the showroom but he never shows. I don’t know whether this is a fraud by Mr. Hafeez or a scam is undergoing in the showroom of which all the people are part of. 2. The hatch of the Car has a dent on which they pasted a sticker to conceal it. This implies that they took my car for a callous ride and banged it somewhere. I came to know about this recently when the sticker peeled off. 3. I was told that they would take care of the car, but when I went for the first service I came to know that the service centre is not authorised and they cannot take it for service. 4. The steering alignment is out of order from the day one. God knows how do they undertake the PDI or whether they understand the meaning of PDI. This is a sincere request to take action as fast as possible since a scam is undergoing in Tanya maruti and many more customers would have been looted by the showroom. The Showroom must rectify all the mess in time. Safi Haider 8, Bada bagh, Muftiganj, Lucknow-226003 Mobile no- [protected] Email id- [protected]@gmail.com