Maruti Suzuki (Goyal Motors Solan Hp) — Complained-Celerio HP 55 A 7858.

Address:

Solan, Himachal Pradesh

Hi, I am really harassed by the Maruti Dealer Goyal Motor Pvt. Ltd. having their office at Nalagarh. Goyal representative dealing with me is Mr. Barman during the purchasing and Mr. Naresh during the service. I am feeling really miserable and regretting the day when I planned to buy the Maruti vehicle from Goyal Motor Pvt Ltd. Firstly they harassed me at the time of booking, Actually I had booked Wagon-R VXI ABS on 15th Sep 2014 and Goyal representative said that the vehicle would be coming by 20th Sep, and purchasing occasion had been declared for 25th Sep 2014 by my family but Wagon R was not available with Maruti till 24th, then we received a call from Goyal representative to change the choice as they had not received Wagon R from Maruti Manufactures, so in view of this we compromised on that and changed the choice to Celerio ZXI ABS. Secondly they harassed me at time of delivering car, Celerio ZXI ABS. (Purchasing date 25th Sep 2014.) Scratched and dented vehicle was delivered to me. I had discussed that issue before purchasing and Maruti representative said that one more Celerio would be coming by tomorrow, once we receive the vehicle here we would call you and dented part would be changed. Dent problem was resolved after 18 days from the date of purchasing after having repetitive following ups but scratch problem was not resolved, I had been calling and following up with them continuously for resolution but no one was ready to do anything for me. Now they harassed me at time of servicing of my car. Actually I observed the problem in car on 19 Dec 2014 when the noise was started coming from front. On 20th vehicle was taken to Competent Hamirpur, they did road test done, changed jumping rod but still noise issue was not resolved. Then they said shocker need to be changed, which was not available in the stock, and ordering time would be around 15 days. Then the issue had been discussed with Goyal Motor service representative Nalagarh, he said come over here we would check the same and replace the shocker as soon as possible. After 10 days they received shocker in their inventory and changed car shockers but the problem was still there. They could not identify reason for noise from front of vehicle. After than steering was changed but problem could not be corrected. Then ARM, bumper and other parts dismantled and assembled again but all in vain. New steering is also faulted. After that Goyal Representative told me to get clipper set and shocker spring changed and he said that by Tuesday i.e. 27th Jan 2015 it would be done and vehicle would be ready but I did receive any response or call till now. I have been calling and following up continuously with them but Goyal representatives are not ready to attend this issue or to do anything for me. To get resolution for above stated issues, we have visited Maruti Service Centre approximate 14-15 times, which is 36 kilometer (Up-Down) from my residence. I am really helpless and feel completely cheated. They are not helping me and just making me run from here to there from last two months. Please feel free to call me at [protected] at earliest possible. Requesting you to support me in resolving above listed issues at earliest possible. Car Registration number is HP 55 A 7858. ________________________________________ Thanks & Regards, Rajneesh Paul Sharma Johnson & Johnson Medical India Ltd. | Plot No. 58-B| EPIP, Phase 1, Jharmajri - Baddi, Distt. Solan -173205| India| Desk - +[protected] | Mobile: +[protected] |  [protected]@its.jnj.com Please don't print this Email unless you really need to - this will preserve trees on planet Earth  This electronic mail message and its contents are intended only for the use of the addressed recipient(s) and may contain information that is privileged, confidential, or proprietary. This email may be forwarded within the company, on a need to know basis and any outside transmission should be done after obtaining the author's permission. If you are not the intended recipient or the agent responsible for delivering this email to its intended recipient, you are hereby notified that dissemination, distribution, copying of this email or reliance upon the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by replying to this email and delete the email.