[Resolved]  Maruti Suzuki — HARASSMENT FACED AND UNSATISFACTORY SERVICE BY APRA AUTOMOBILES,GURGAON

Address:

Gurgaon, Haryana

I M A RESIDENT OF HARYANA(GURGAON) PHASE 5 AND GET MY SERVICE DONE BY APRA AUTOMOBILE, GURGAON OF MARUTI SWIFT LDI 2012 MODEL. THE TIME AND AGAIN THESE APRA PEOPLE ARE SOO MUCH IRRESPONSIBLE TO THE PROBLEMS OF THE CUSTOMERS AND ARE NOT EVEN COOPERATIVE AFTER THEY TAKE MOENY AFTER THE SERVICE AND START HARASSING THE CUSTOMER BY IGNORING CALLS. BEING A FEMALE I CAN FILE A COMPLAINT AGAINST THEM (1.NAME=JASBIR, 2 NAME =?) BUT I WANNA RESLOVE THIS AT A PRIOR STAGE IF IT WORKS. --FIRSTLY WHEN I GAVE MY CAR TO THEM FOR SERVICE THEY TEMPERED WITH THE POWER WINDOW SYSTEM WHICH I GET IT FROM OUTSIDE CO.AND THEY DAMAGED THAT POWER WINDOW SYSTEM, AND ARE NOT READY TO ACCEPT TILL DATE AND STARTED ABUSING AND HARASSING BY IGNORING THE PROBLEM AND CALLS. AND ONCE ON PHONE ONCE ONE OF THEM SAID-- JO KARNA HAI KARLO HUM TOH KARKE NAHI DENGE--- THIS ATTITUDE IS THERE IN MARUTI CO. AND TILL DATE THERE IS NO IMPROVEMENT IN POWER WINDOW SYSTEM SECONDLY AS PER THE MARUTI CO ITS A MANUFACTURING FAULT OF BREAKING SYATEM IN THE NEW MARUTI SWIFT, THIS FAULT WAS SHOWN ON NEWS CHANNEL ALSO AND ALSO ON INTERNET AS IT IS NOT OBLIGATORY AND THERE IS NO LEGAL BINDING FOR MARUTI SUZUKI TO MAKE A RECALL CALLS FOR THESE NEW SWIFT FOR THIS FAULT. THE CAR BREAKS ARE SOO DANGEROUS WHEN IT IS ON LONG RUN, AFTER THE SERVICE THE TOLD ME TO GET NEW BREAK BOOSTERS, WHICH IS A MANUFACTURING FAULT BY THE MARUTI CO AND SHOULD BE REPLACED BY THE COMPLAINT TO THE COMPANY, HWICH THEY ARE NOT DOING, WHEN THIS FAULT IS KNOWN TO THEM, THE ECU IS BEING REPROGRAMMED, IT MAY REQUIRE CERTIFICATION BY -ARAI- AGAIN AS THIS IS A MAJOR CHANGE, THIS IS THE MAIN REASON CO IS NOT CALLING ALL THE VARIANTS OF THIS MODEL, BUT THE SAME SHOULD BE REPLACED BY THE CUSTOMER COMPLAINT. I M SUBMITTING MY COMPLAINT AMICABLY SOO THAT THE COMPLAINT MENTIONAED ABOVE WOULD BE RESOLVED AS SOON AS POSSIBLE AND STRICT ACTION WOULD BE TAKEN FOR THE HARASSMENT CHARGE SO TO AVOID FURTHER IPC COMPLAINT. THANKYOU Adv. AAKRITI BHASIN GURGAON [protected] [protected]@gmail.com