Maruti Suzuki India — A star maruti automatic

Address:

No.508/A, Arts College Road,Otteri, Vellore - 632 001

Date. 15.12.2020
From
R.Baburajan M.Com., ML.,
(Advocate)
No. 508/A, Varshan Complex,
Arts College, Otteri,
Vellore 632 002.
Email. [protected]@gmail.com. [protected]
To
The Branch Manager,
Ganesh Car (P) Ltd.
Arumparuthi Village Branch

Sub: Delivery request for the vehicle TN 23 AL 8700 A star Blue color.
Dear sir,
Myself (R.Baburajan) I am your customer . I am using 3 car forself and own purpose one of my car is maruthi automatic versions. One of the above mentioned number Vehicle of car I had to handover my car for service purpose to your Ganesh car pvt Ltd located near Arumbaruthi service centure . VIT Road, Katpadi, Vellore Dt.
At that time of the car handover my car compliant is AC not working and handover my car with good condition . Then I complied to the branch. The Branch service Engineer has told to me the total repair cost is less than Rs. 25000. Including the parking lamp indicator problem.
I had paid an advance amount of Rs.20000/- (Rupees twenty five thousand only). Afterwards your service branch persons to took a time two month later somebody called me. Additional amount needed for other spare compliant to replacing some material spare parts in my car . They were to said total cost Rs. 65000 including the advance amount. I was shocking at the time. Directly I had went to meet the service Engineer . They were told some spares replacement details. I realized and I was accepted there conditions.
Till to date they were not rectify problems, the car complaints I had went more than 6 times to the service Centre for car compliant, and I had to sent a letter to the branch but there is no response from that side. Later I directly went to check my car position, It should be the Vehicle performance is not good.I am not satisfied with your service. The Following faults I have noted while I went to a test drive on Nov 4th 2020.
1. Parking indicating
2. Sensor problem
3. Front Doors both side.
4. Jerking
5. On the driving mode the engine had suddenly stoped. And above 60 km not going condition
6. Another fault is when I had to handover car to your service center . all four tires were original . Now all the tires all were replaced inbuilt . what I will do .
In my request is I need my vehicle to be in good and running conditions without any fault. and again without my permission your service Centre spent Rs. 65, 000.00 cost of service I more expensive Maruthi A star model varient. Otherwise I will be going to consumer suit. Because more than 10month your are dragging me. I have mentally disturbed.
I will expecting good result from your side.
Thanking you

Yours faithfully,

(R.Baburajan)
CC: Customer care Maruthi