Maruti Suzuki India — Brezza vxi

Address:

RANA MOTORS SAFDARJUNG DELHI

Dear maruti team,

This is anil singh. I have purchased maruti breeza vxi on 16th june 2020 from ranamotors safdarjung enclave. When the paper was getting finalized i have repeatedly told your sales guys not to give me bharti axa insurance because i had very bad feedback about them but your sales executive somehow convinced me and gave me that policy. I don't have any problem with your sales person because he is the one who always answers my call if i have any clarification (Mr. Sanjay lal).
I am explaining to you what exactly i faced the problem on friday when i was going to the office i met with a minor accident where my back light of the car got broken and there was some short of dent. I called your accessories manager mr. Vipin hira to check how much it cost to replace the light but he was clueless and told me i am providing you mr. Dinesh no. Somehow after my three four call reminders he send me the no of mr. Dinesh who is the useless guy in your system. I called him to check the price and availability of the product. He answered my first call saying he will get back to me in 10-15 min. He didn't call me back. I dropped him a whats app message and he didn't bother to reply to that. I called several times to understand how to claim the policy of insurance. Your insurance guy mr. Bansal is so unprofessional he doesn't even know how to talk with the customer.
Now, please tell me that have i made the biggest mistake trusting your brand? How my problem is going to get resolved please suggest because it's a newly purchased car and your staff believe that they have done favour to me. I will take this issue on social media and even on consumer forums.
Looking forward to your support.
Car no: dl1cac6022