Maruti Suzuki India — cheating by the service workshop indus motors, thevara, cochin

Address:

Thevara, Cochin, Thrissur, Kerala, 680546

Dear sir,
Good day to you!!
I am writing to notify you regarding an incident of defection done by the service workshop m/s. Indus motors, thevara. My maruti swift was given at the mentioned workshop for the following body works:
• painting on the right side for a minor scratch on the right side rear door (Job card no: jc19010230 dated 23/07/2019).
• changing both the front headlamps (Job card no: jc19011736 dated 09/08/2019)

When i received the vehicle back after the works, i could observe a few issues:
• scratches on the front bumper and the front grill.
• vibrations from the bonnet while releasing clutch.
• fog formation and scratch marks inside the newly fixed headlamps.
• unfinished surface on the newly painted right side.

I could observe that my new looking, glossy bonnet was replaced with an old bonnet repainted on its top surface with lot of dirt and rust on it. The inside of the bonnet was so dirty that its colour entirely mismatched from rest of the body. The paint finish was too bad with highly visible orange peel effect. The holding leg/lever of the bonnet remained loosen and it hung inside the engine cabin making louder vibrations like a decade year old vehicle. The cotton like silencer/cushion beneath the hood was an ugly one with all its fasteners loosen. An area in the right side corner of the bumper was having visible marks of dent correction. Being a vehicle lover, i uses to take care of every part of my vehicle and the difference in the bonnet was easily identifiable for me.
The newly fixed headlamps were having identifiable marks of refurbishment. A driving in cold climate/rain caused the headlamps to create fog inside and the repair works inside exposed during this.
I returned back to the work shop and queried the service person regarding the issue.
• he agreed to the new scratches on the bumper and the bumper was repainted after a week by the service person at zero cost. Some weeks later, a scratch have been formed on the left side corner. It is clear that the repaint was done without primer coat with a thin layer of paint. The entire newly painted area has a mismatch in the colour from the rest of the body and is highly visible in dim lights.
• the scratches on the headlamp were identified by the person & the headlamps were later replaced from his side but the fog formation still persists.
• the service person agreed that he has painted the bonnet but he denied change of the bonnet though i firmly raised my concern. (However, the painting on the bonnet was done upon their own decision, without informing me and the work was never requested from my side. This strengthens my concern)
• regarding the unfinish, rough looking, orange peel effect of the repainted surface, the service supervisor responded that maruti is having automated painting and as the dealers are not having such equipment, their paint surface will look so.
The customers like me usually approaches only on maruti service with a belief that the works done would be with maruti standards. But such treatments has caused my faith to deteriorate and even a deep concern is being raised that i was being exploited in the name of warranty. The dealers loots most of the original parts provided by the parent company. (I hope the cctv visuals of the work shop would prove this).
The vehicle was so maintained that it looked almost like a new car but this single service has transformed its looks into a repaired one. The issue has caused mental agony in me and i feel like carrying a second hand vehicle. Its not maruti but its dealers with the so called service supervisors who worsens customer’s faith and belief in maruti. (I don’t hesitate to say that the previous service done from the same workshop was quite satisfactory for me: service advisor: mr varghese.)
I request you to take up this issue and to take possible measures to trace the incident so as to get justice to my concerns. I expect an action to get my original bonnet fixed and for a standard finish on the newly painted surfaces.
The details of the service adviser/supervisor, work shop address are furnished.
Work shop name & address:
Indus motor co. Pvt. Ltd.
City work shop,
M. G. Road
Cochin-15
Ph:[protected] & 3
Service advisor: mr. Afsal
Job card details:
• jc19010230 dated 23/07/2019 : painting on the right side for a minor scratch on the right side rear door.
• jc19011736 dated 09/08/2019 : changing both the front headlamps

Thanks & regards,
Sujith subramanian