Maruti Suzuki India — Complaint against new car booking miscommunication

Address:411019
Website:www.wondercars.net

I have booked a Vitara Brezza LDi option on date[protected], the car was booked by sales executive 1. And the delivery date was given as 2nd July.

After 10-15 days I changed the variant from LDi to Vdi option. This time the sales executive-1 was on leave, so I was greeted by sales executive -2. He noted down the changes I want and took signature on the papers where he written updated variant details. And informed me that the new waiting period will get applied (somewhere August will be the new delivery date)
I asked him about the new receipt but he told it is not required and assured me that he will submit those papers to sales executive1.

After this I tried calling sales executive 1 for couple of times to enquire about the status, but most of the time she was on leave.

Today morning I got call from sales executive1 to inform that my car (LDi option) will be delivered in this month

Shocked to here same from her, I said I changed the variant to Vdi option, and started arguing with me for not informing her about the change.

And now my new delivery date is in November. 2016..lol

My question:
Do you really think this is my mistake that I trust on Maruti and booked a car.
I really needed to have a car before rain starts. I sold my Mahindra Scorpio to arrange finance.

I and my whole family was mentally prepared for welcoming car before rainy season.

Kindly help me and my family to get out of this situation.
Was this information helpful?
No (0)
Yes (0)
Maruti Suzuki India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Maruti Suzuki — Ertiga 2013 Oct buy 2nd gare problem

Sir my ertiga 2013october buy 3or4 gare se back 2 nd dal se nahi dal

Maruti Udyog Limited — Delay in parts supply

I had given my car a star on 20-06-15 to m/s bombay motors indore m.p.for repair but he is saying parts are not available with company .car no.is mp09cd8719 2009 model

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information