[Resolved] Maruti Suzuki India — delay in delivery of ertiga
RaRajeshSreekumaran on Mar 4, 2019
I am writing this complaint regarding the delay in delivery of maruti ertiga car that i booked in dec-2018.
I had booked the car on 21-dec-2018. The promised delivery period was 6 to 8 weeks; i got email confirmation from dealer on this. The period of 8 weeks ended on 15-feb and the vehicle is still not delivered. I have been constantly following-up with my dealer and they keep giving me new dates which keeps slipping. Two weeks back, dealer informed me that my car will be dispatched by 27-feb for sure. Now they are telling me that car is not dispatched by maruti and may be it will be dispatched by mid of march. They are saying that delay is beyond their control and is from maruti end; and they don’t have any information until maruti dispatches the vehicle. I have been waiting for long and trusting the commitments from maruti and dealer but now i don’t even know when my car will be delivered. I am even open for change in color if maruti gives me a choice.
I have a wedding in my family on 17-mar, and i would like to get the car delivered before that. Appreciate any help here!
Please find below the booking details:
Sob number: 18007958
Car model: ertiga zxi
Dealer: indus motors, pattom, trivandrum
Complaint marked as Resolved Mar 11, 2019
This not resolved. I have not received my car and I still don't have a date from Maruti.
[Mar 04, 2019] Maruti Suzuki India customer support has been notified about the posted complaint.
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