Maruti Suzuki India — denting at workshop

Address:

Hyderabad, Andhra Pradesh

Hi team,

I have given a vehicle, ciaz - vxi - ts07 ew 6321 for servicing on 1st feb 2018 at 8:35am at varun motors, wipro junction, gachibowli. It was given for general service (4th service) and i have told them about the concerns with regards to vehicle. They have taken photos and also we have given details of where there were dents. At evening, the relationship officer bought the vehicle and we have noticed a big dent. When questioned, they are saying this is from morning it self. Our question is, if it was from morning apart from the dent location the other parts should have been clean (As the car has just come out of wash), but the whole section seems muddy as if it was dented immediately after wash.

We are sure the dent was not there in the morning. Request the team to share before & after photos to show the difference. We would need the photos taken in the same angle. Initially the store manager agreed it was their fault (After checking photos and discussions), but after our leaving the service station they had sent an sms that it was there from morning. They are trying to convince me and protect themselves i. E., workman officer - murali and relationship officer, vinay. This is a serious flaw and never expected this kind of stale and pathetic / negligent answers and persuasion to cover up a fault which has been done by maruthi end. We could clearly see the sorry face on vinay when he had checked the dent, which meant something happened while driving the car back to the customer delivery location.

Stringent action to be taken against such kind of resourcers who are complacent about their job.

We are raising a consumer compliant against this and will ensure this is sorted out in the higher level.