Maruti Suzuki India — false delivery commitment by dealership sai service cochin

Address:

SREEVAS,IRAMALLOOR (PO),KUTTILANJI,KOTHAMANGALAM,ERNAKULAM(DISTRICT),KERALA, Ernakulam, Kerala, 686691

Sir, I would like to submit a serious complaint against your Kerala dealership SAI SERVICE EDAPPALLI on their false delivery commitment for my booking ID SOB 19003183 dt.[protected]PBK[protected]
The vehicle is booked for my Wife Mrs. Salini R Varmma who is a government VHSE school teacher. I am a BVQI certified Lead Auditor for Quality Management System and also working as a technical consultant after my 25 years of industry service.
The commitment as per booking document is that the delivery of booked variant of vehicle will be done in a period of maximum 4 weeks from the date of booking. Hence, the delivery must be happened on or before[protected].
This is a very difficult situation for me as well as any customer, if a dealership steps back from the delivery commitment by forcing me to change my vehicle model/variant/colour to the only one available model/colour, or cancel the order booking. Bringing customers into a trap at final moment and somehow forcing them to take the old stock/available stock may be a tricky strategy for clearing old stocks.
Mr.Sijo(Sales executive f SAI Service) was alarmed me that there is least/no chance of getting and delivering my booked variant since there is no vehicle available from Maruthi as per the mail correspondence given by Allotment Team of SAI Service and Maruthi. Hence, I must change my vehicle colour to RED (which I never like as my choice).
This is not fair for Maruthi and SAI Service to trouble customers like this.As per SAI Service demand, I have cancelled my vehicle and I became vehicle less.I lost 15 days in December due to the delay from Maruthi.
Trusting the dealer I sold my old car also.This brings more troubles for my family having aged parents who may require vehicle on emergency hospitalization purpose.
Proper compensation to be granted to me for the troubles made by SAI Service and Maruthi in this regard.
Maruthi Territory sales manager Mr.Saraf is not taking it as serious to take action on SAI Service for accumulating orders without verifying the stock details and bringing customers into trouble by forcing for cancelling the vehicle.

I request for necessary compensation (RS.1, 00, 000) for the time lost and troubles I faced by without vehicle.Please take necessary action on SAI Service, Edappalli Through Maruthi Suzuki company for their false delivery commitment,

Required proofs are attached herewith and further details can be submitted as per your order.

With Regards

For Salini R Varmma

Sreeprasad T(Husband)