Maruti Suzuki India — faulty parts in brand new car | |||||
Dear sir/ madam, Myself rohan pathare, i had purchased a suzuki dizire zdi+ manual version (Mh48 aw 2947) in the month of august in 2017. I purchased it from sai service (Vasai). Just when 2nd month was completed, there was some scratchy noise coming from wheels. As the noise was coming on continuous basis and i could feel slight vibrations at the time of braking, i approached the technician in sai service and told them the problem, they advised me that the noise was caused because of the moisture in the brake pads. Now after 6 months, the noise was severe, and vibration could be easily felt. When this problem became a daily headache, the car was just 6-7 months old and ran just 15104 km. This time when i approached the sai service center, vasai, they told me that its a severe case of brake disk where direct metal to metal contact was taking place between brake and the disk, damaging both the front disks severely. They were not ready to give me any claim from company. I had to spend 5035/- rs. Why i should expect such severe problem from my brand new car? And why cant company settle this up for me instead me paying extra for it? The car is handled just by me, no one else takes the car, i haven't driven it on rough roads, rough environmental conditions still why this problem occurred? Also now just after 1 and half month after i got it done, again same sort of noise is coming from the front wheels. Such thing is not expected from a giant and the most trusted brand like suzuki. Also when i left the car at sai service centre at the time of first service, a ganesha idol in silver which was on my dashboard was also stolen. I would say this was the worst experience i got from suzuki. I hope you draw your needful attention to this and help me out from this and getting a refund. I have enclosed a several photographs below kindly take a look. Was this information helpful? | |||||
Maruti Suzuki India customer support has been notified about the posted complaint. | |||||
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