Maruti Suzuki India — fraud a motorcraft noida

Address:

Gautam Buddh Nagar, Uttar Pradesh, 210310

I had an accident and gone to motorcraft to get my car repaired on apr 9, 2018 and the agony started from day 2 itself. I was promised that car survey by insurance company would be done very next day but it was done after 2 day after multiple follow up. I was told that my car would be delivered to me in 15 working days. Then, when i called them to enquire about status of my car after a week or so, the wouldn't pick up my calls. After multiple calls, they would pick only 1 call and just repeat the same that car would only be ready after 15 days. Anywways, that was horrible customer service but the real horror started when i went to pick up my car:

1. My car was not ready at all to my surprise.
2. There were old equipments/parts fitted in the car for which i had been charged in the bill (Complete fraud). The trunk latches and tail light wiring was all old although i had been charged for new.
3. There were so many workmanship defects like space between trunk and tail light, trunk light not working, scratches on trunk etc.
4. My trunk mat was missing and i was told it was never there but they suddenly found it when i told that i would have to report matter to police and consumer court.
5. They said that this doesn't happen usually and it was one off case and some worker may have fitted old parts instead of new ones by mistake.

Never ever visit motorcraft noida (Even if it's the last maruti service station left on planet). They are thugs and thieves of first order.

Regards
Saurabh
[protected]