Maruti Suzuki India — harassment of customer by dealer during repair of car under warranty

Address:

Kolkata, West Bengal, 700061

I have purchased my car on april 2017 and from last 8 months i am getting unwanted sound from the front side of my car
I have taken my car to dealer as my car is in warranty they have changed the ring present in the front side of silencer and tried to convinced me that problem has gone
After running for 70 km the same problem again started and i again took my vehicle to dealer and this time they have change the ring present on back side of silencer
I again faced the problem after running for 150 km and this time i was worried and asked dealer to solve this problem permanently and within one month of the complaint which is in month of april 2018 and now they have changed my silencer but i am sorry to say my problem has not gone now also
I complaint to the dealer and they are saying you have live with this problem as they have tried everything and nothing working for them

I agree they have tried many things but i think they actually did not went to correct problem

Company claims for customer satisfaction is this the service being provided by company to the customer and i am sorry to say but i think that i have done a great mistake by purchasing car from maruti suzuki company and i am genuinely saying that i should have have gone for a car from hyundai brand at least i would not be treated like this

I do not have every bills with me at this moment but i have attached the bill which i have found for ring change and i think you can track all the changes done for my car if i provide you the car details

I am assuming that company team will take strict action on this and will try solve the problem because after facing such problem i am not getting confidence to recommend anyone for maruti cars and seriously i think my words are true which i said above

My car details

Car number
Wb20av1259

Chassis number
Ma3etde1s00412489

Dealer name
One auto pvt limited dakghar kolkata

Re paring agent
Shubroto paul

Myself
Swapan banerjee

Contact number
[protected]
[protected]

I am hoping for better response