Maruti Suzuki India Limited — Misinformation at the time of Booking

Address:

Pune, Maharashtra

Dear Sir, 1. I under singed have been using Maruti car for last 15 years and getting the satisfactory service through out. Considering this I wanted to upgrade my car to CIAZ VXi and booked the same on 9th Aug 2015 with THE KOTHARI WHEELS, VIMAN NAGAR, PUNE after getting a assurance that I may get it within 15 to 20 days . While booking the car, I was offered a discount of Rs 25000/- and I paid the booking amount of Rs 21000/- as asked for. 2. Later on I enquired about the vehicle in last week of August when I was told that the prices are under revision for CIAZ due to additional features provided in new vehicles which was accepted by me. Again on 5th Sept I visited the dealer when I was given the new price of CIAZ VXi and also informed that the discount of Rs 25000/- will not available any more and I have to pay balance amount Rs 8.43 lacs instead of Rs 8.18 lacs which I feel is an unethical practice on the part of the dealer who says that it is company’s policy ie MSL’s policy . I am sure none of the company of MSL stature will such policy ie lure the customer by giving an offer and get the car booked and later on refuse to honour own commitment . The details of additional payments asked for are given below – a. On road price of CIAZ VXi at booking - 8.51499 lacs b. Balance to be paid - 8.05499lacsie {8.51499 – ( booking amt 21000 + discount 25000)} c. On road price of CIAZ VXi on 5th Sept 15 - 8.64550 lacs d. Balance to be paid with new rates - i. With offered discount Rs 8.18550 ie { 8.[protected]+25000) } ii. Without discount - Rs 8.43550/- NET INCREASE - 8.43550 – 8.05449 = 38101/- 3. I am committed to pay the increased price list rates but due to the unethical approach of Dealer I am forced to Cancel the Booking and if it is policy of Maruti Suzuki Ltd, it will be shocking for lot of customers when shared on FB . 4. I WILL REQUEST FOR A CLARIFICATION ON THIS ISSUE TO REGAIN MY CONFIDENCE IN COMPANY LIKE MSL SINCE AS ON DATE NO OTHER AUTO COMPANY IS FOLLOWING SUCH PRACTICE. Regards, Colonel ( Retd ) SM Joshi Pune -32 [protected] [protected]@gmail.com