Maruti Suzuki India — Mishandling to Car Ownership Documents

Address:

BRD Muringoor Kerala

In regards to the attached receipt, I had exchanged my Honda City with a Brand New Swift from our Muringoor Branch, Chalakudy. This process happened on 20th September 2019. Refer to the attached note.

Now, on Saturday 3 Oct 2020, I received a Speeding Ticket in my name stating for Over speeding that took place on April 2020. The Car which I had already given to the True Value to Exchange on September 2019. I immediately reached out to the concerned dealer and their Manager. I sent them the documents through Whatsapp as well for reference.

Linu (Sales) person and Mahesh (Supervisor) from BRD Muringoor, Chalakudy was immediately informed from where I purchased my new vehicle and had given them my old one for exchange. I was also asked to contact Shabin for the same as well.

Starting Saturday 3rd October, I have been told that the New Customer Vishnu has been contacted and will do the needful. It`s been 3 days and I`m getting the same excuse.

My Question is,
When I gave the car to True Value on September 2019, why the car not transferred in the company name ?

This Car was sold to the New Customer in Jan 2020. The New Registration was done on July 2020. How can True Value be so careless in handling documents in regards to this case ? What if the New User committed a crime in that duration, who is responsible for the same ?

Utter non-professionalism & lack of responsibility from the Company`s part in managing the same. Daily I have to call and check with these people and all I get to hear is that we have informed the New Customer and will be taken care of.

Do we even realize that, this delay is costing me & and my records impacted at the RTO as defaulter ?

Is this the way you treat with the documentation when purchasing old car from the Customers ?

I am highly disappointed the way this entire case is being handled and taken action. Hence, bringing this to your notice, with the expectation that this is resolved in no time and the same is been corrected. This gives me a lack of confidence in going ahead with my relationship with Maruti Suzuki. I also have a Brezza and I really don`t preferred to get treated like this for this situation.

Is this how you treat your customers and is the trust I can have on this Brand ?

Sharing my number below, Please escalate this to the highest level and get this resolved asap. Please call me for anymore details if required.

Regards,
Anila
[protected]

Please Note - This issue occured with the BRD, Muringoor Chalakudy Centre and they arranged the True Value Executive. I do not see that option below in the drop down, hence mentioning it in here.