Maruti Suzuki India — poor service at service centre

Address:

Bhagalpur, Bihar, 812001

Dear sir/madam

I, chetan kumar, purchased a new baleno zetta diesel from reliable industries, dhanbad. Since i am now residing at bhagalpur i am getting all type of service at seemanchal motors, bhagalpur.
I have given my vehicle for 3rd service on 22.11.2019 and also indicated that both front tyres are not in good condition.
I got response that the matter is being escalated with the vendor as well as their higher authority. After continuous follow up i got assurance that i will get 100 % for one tyre and for another tyre maruti will give 60% as goodwill and rest i have to pay.
Since they told me that another tyre from vendor will arrive late i have paid 40% of the one tyre on 16.12.2019 and purchased the same as per assurance given to me that another tyre will be provided in a week time.

Now i wish to bring to your kind notice that so far i have not got any response even after visiting the service centre many time. They are not giving anything in writing and even i have not got any acknowledgement for the tyres and rim kept at service centre.
Apart from that the one tyre which i purchased by paying 40% the bill amount was charged at higher price. The same tyre i am getting at mrf outlet at lesser price and the difference is approx rs.700/-.

I request your intervention in the matter as i am fed up with the persons available here at service centre. I also wish to inform you that i am working as branch manager in central bank of india and our organization is having corporate tie up with maruti.

Thanks & regards,

Chetan kumar
Mo - [protected]