Maruti Suzuki India — Poor service

Address:

Ernakulam, Kerala, 686661

If you are going to purchase a Car, don't think about Indus Motors. Worst service i ever experienced in my life.

Stay away from Indus motors.

On 08.02.16, I approached Indus motors service Muvattupuzha for minor painting work and re fixing rear bumper of my Swift ZXi with registration number KL-17-M-xxxx. Painting work was on front and rear bumper. All locks of bumper was intact and no damages. The vehicle was received by a service advisor named Shameer. He promised delivery on next day evening ie on 09.02.16. But he failed to deliver it. Next day I was in a hurry and collected the vehicle around 11:00 Hr. Since I had an engagement, I didn't get enough time for a thorough check at service center. They charged me Rs 3350 for a minor painting work. Service advisor who delivered the vehicle was so irresponsible and arrogant.

Later I found painting work was so pathetic. Even my 5 year old kid could have done better than Indus expert painter. Even putty is not covered properly, black color of putty is visible. Painted surface has an irregular shape as it looks like applied with bare hands. Large paint bubbles or droplets are present at the location. Under body and silencer tip is covered with white paint.
Rear bumper is not re fixed or locked properly. After two days bumber's locks given up & corners are bulged out.

Worst part is whole car body is covered with remains of fine particles of white paint (looks like remains of spray paint), especially on windshield. I am not able to operate windshield wiper due scratching sound. Even after several car washes still paint remains are there. Thanks for giving me a Matt finish free of cost.

Under body coating is another trap. Indus will not top up or re coat it.

All together I approached Indus motors Muvattupuzha 5 times for service out of 5, 3 times I received pathetic service. Rest two times one was 1st free service and other was a minor repair. Every time Indus customer service representatives frequently calls and distutrbed me until I given a neutral feedback. I think this is not a fair practice. They don't care about your valuable time & money.

@ Maruti authorities. If you people are going to continue business with Indus, definitely you are going to loose customers.

Thanks for giving such a wonderful experience.