Maruti Suzuki India — Question mark on quality

Address:

Sambalpur, Odisha, 768027

Naresh kumar agrawal
B/o- ramesh agrawal
Gupta dresses
At/po- attabira,
Dist- bargarh
Odisha. (India) 768027
Phone- +[protected], [protected]@rediffmail.com


Dtd. 06th-march 2016
To,
All responsible management people
Maruti suzuki and group

Company:- maruti suzuki india ltd.
Make/model:- ertiga zdi with alloy wheel (2014)
Vehicle no. Od17e 3333
Maintenance/ condition:- fully maintained and all serviced at maruti suzuki authorised service station at proper time

Sub:- question mark on quality of esteemed quality conscious japanese car maker maruti suzuki india ltd ????

Dear sir/ madam,

1. During 2014, we bought a ertiga zdi top model car with alloy wheels of esteemed maruti suzuki. The car was supposed to be fitted with all safety features including two numbers of front air bags, for which we were charged an extra premium amount in the name of safety.
2. We, along with our family members are die hard fans of maruti suzuki brand having 03 more cars and interestingly all of maruti suzuki cars.
3. Till date, we had a strong feeling that the japanese companies never compromise on quality part and provide the best of technology into their products, even better than the germans or american.
4. But now, we really feel ashamed of our decision to stick to maruti suzuki cars, that too on quality parameters.
5. On[protected], we had an accident (Reasonably major type, reasonably because i am still alive to write such letter) and the front side is completely smashed.
6. But surprisingly, the balloon at driver side didn’t blow up even after i was tied with the seat belts. And the pavilion side balloon came out just as a piece of cloth with no air. I hope this cannot be called as –
“the high technology quality conscious japanese technoloty of highest standard”
7. We have sent the vehicle to the local authorised service station (Odyssy motors, at sambalpur, odisha).
8. While assessing damage, they say that the vehicle requires major repairs which will take 03 to 04 months time (Mentioned in attached report) accepting that the accident is of severe type. But when asked about the non-opening of balloon on driver side, they say that the sensors on right side requires even more impact to blow up( guess until the driver dies)
Now it is my humble request (Being a perennial customer of maruti suzuki and alive still) to make a detailed impartial enquiry into the matter and if the company feels to still care its customers, do convey the details of finding of non-conformation of quality specifications.

“hope the japanese companies still prioritise and believe in quality of highest standard and never compromise on that”.

With regards.

Yours truly,


(Naresh kumar agrawal)


Encl:-
1. Photographs of the vehicle
2. Copy of local service station report