Maruti Suzuki India — Received a display car as delivery - bimal nexa mahadevapura bangalore

Address:	560037
Website:	www.nexaexperience.com

We have booked our car - baleno ray blue 1.2 alpha on feb 8th 2016 and got intimation for allotment of the car on 20th of may 2016

- its been explained to us that car will be coming from factory and it will take 1 week time.
- on 21st when we went for paying the downpayment, we saw the same version car at the showroom for display and everybody who walks in to showroom, checks the vehicle and manhandles it which is obvious. Out of curiosity, i took the picture of the engine and battery

- on 30th of may 2016, our delivery was scheduled. And when i matched the picture, it came out to be the same one which was on display for more than a week at least.

- after that the relationship manager, including the other showroom people accepted that the vehicle was not from the stock yard. And it was on display.

- we had a meeting with gm of the showroom, and i showed him the picture that i had taken a week back, he agreed the same as well and he offered us 3m coating for free.

Apology wont give a brand new untouched car. Below points i need to get it sort it out with a proper solution

1) why the relationship manager did not inform me that i will be getting the display car that is in showroom? I have done the booking on feb 8th 2016. And even after the allotment of the car, why this information was not given to me? I would have cancelled the booking then itself

2) if i would have not taken the picture of the display car, then i would have never knew that i am getting the same car which is manhandled by all the people who comes to the showroom. We have no idea people having skin diseases would have touched the seat and it might come to us as well.

3) we took the delivery because the registration was already done, and could not be cancelled as described by mr anil

4) in your tag line you say "nexa experience". Do you think customer is buying a auto rickshaw paying 9 lakhs bugs?

5) my wife was crying while taking the delivery. Do you think we are very much happy with it?

6) giving a 3m coat wont satisfy us what we were expecting from nexa for a brand new car


Below is the apology letter from bimal nexa. And the complain id that i have raised by calling nexa customer care : nx[protected]
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From: tdm nexa
Date: tue, may 31, 2016 at 6:52 pm
Subject: apology
To: [protected]@gmail.com


Dear mr. Ambarish,

This is with reference to your feedback to maruti on the purchase experience, we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you to make our best attempt in regaining your confidence in our company.In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for the inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thanks & regards
Sunitha

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Please give us a proper resolution apart from apology emails. We did not pay almost 9lakhs for these apology emails.

My contact details are below :

Manaswini / ambarish
Ph : [protected] / [protected]