Maruti Suzuki India — rust issue wagon r - vxi 1.2l

Address:

Popular Maruti - Kelkattalai,chennai

Team,

I have purchased wagon r on from popular maruti 02-dec-2019 and with in 7 months of purchase i experience rusting issue. I did raise it with maruti team however i am not satisfied with the response. They have confirmed its not manufacturing defect.

I raised issue with popular maruti on this concern on august 11th 2020. However i did not get any response until my second follow up on 1-sep-2020. My complaint reference number [protected].

Again there was no response and then i topped email keeping ponnuswamy - deputy regional manager (Kelkattalai branch - popular maruti) on 9-sep-2020 and then i got a call from their team that they will be attending my case shortly.

Further to that, i received call from ayush agarwal, on 9-sep-20 that they will work on this case and come back.

After soo much battle and follow up maruti team came back checking paint quality and then today they come back saying there the customer need to bear the charges.

To note:
During the examination, i could see almost every corner of the body had corroded and with in 7 to 8 months of purchase i never expected such a bad body quality. This is not the 1st car i am using in maruti and this is my 4th car in last 15yrs. For your kind reference. Mentioned car details...

Alto tn 07 ac 1104
Swift tn 07 bj 9848
Swift tn 07 cf 8444
As a family, we always prefer maruti for the trust worthy quality and service. Here we got this wagon r for my mother who is aged 60yrs and a retired central government (Superintendent of customs). We purely purchases this vehicle for her to enjoy her retirement life and be more independent. Today with lots of mental agony and frustration i am raising this issue on the vehicle which we purchase paying full cash from my mother's retirement benefits cash.

I certainly feel unsafe and very much disappointed for this quality issues which got raised in very short period of purchase. We have never faced such corrosion issues in any of the above car which you can verify the details in your records.

After all the struggles i am getting a response from maruti team these damages dont cover in warranty and i need to bear the expenses of getting it fixed.

My contact points in popular maruti & maruti
Ponnusamy - [protected]
Ayush agarwal - [protected]

Such a lethargic attitude and zero customer service.

Now i am left with again investing for the quality issue which company is not willing to take the liability

Also please note this is only the exterior issue i noticed however there is no 100% examination done for this case and i have no idea of how much further corrosion is already in the vehicle

I am happy to discuss over call on this case.

I could not attach pictures on the attachment.

Regards,
Sindhuja k
[protected]