Maruti Suzuki India — Service dissatisfaction

Address:

Pathanamthitta, Kerala, 689648

From

Fr. ajoy v j
Vattathundil house
Mamood p. o.
Nariyapuram
Pathanamthitta
Kerala
[protected]

Sir
I had an accident on 4th june 2016 at ernakulam. so i gave my maruti suzuki ertiga vdi (kl03-z 5414) to popular service station pathanamthitta, kerala on 6th june. they promised to give the vehicle by 23ed. but since i was disappointed about the work they had done (over sprayed on the glass, the interior and the whole body, i lost its teflon coating and polish), i didnt take back my car on that day. so they promised to clear all the complaints within 3 days. but then also i found some painting complaints. (please see the attachments 1-11). because of the customer care manager's (mr. manoj s) assurance i gave it back again to them without considering the rude behaviour of the painter, who did this work. i received it on 1st july at 07.30pm, again i could see some complaints in the front and the rear bumper. so the customer care manager found the mistakes and he assured he will rectify it on 4th july 2016, monday. so i gave it on that day morning. but today when i went there to collect my insurance papers i was shocked on seeing my car with both the right doors and the bottom panel damaged. then only i was informed that my car got an accident on last night. (see the attachments 12-14). mr. joby mathew, work manager informed that it happened inside the premises. but we are not convinced about the reason they have provided. so who is responsible for this whole damage? how long i've to suffer for this? who will meet the loss? the car lost the company paint. surely i'll lose the resale value because of the repainting. why should i suffer for them!!!
I'm the superior of an orphanage at tamilnadu. so i faced many difficulties for arranging taxis and so i had great loss in time and money. they did not give a spare vehicle by this time.
I am totally dissatisfied about the behaviour of the crew in pathanamthitta popular.
So i'm going to lodge a complaint to the nearest police station.

So please do the necessary at the earliest.