Maruti Suzuki India — Swift dzire bad customer service

Address:

400705

My vehicle details: Registration No. MH-43-AN-7368 Make Model –SWIFT DZIRE-VXI Engine: 1331650 Chassis No: MH-43-AN-7368/MA3EJKD1S00433998 Mfg Yr: 2013 I had a couple of problems with the vehicle. 1) The stereo has some loose connection inside.. it stops playing when the vehicle bumps. also pendrive also stop recognizing pen drive during bumps. 2) While the vehicle is running on low rpm, the breaks doesnt work properly. If my speed is under 10kmph, the breaks doesnt apply properly. Especially while taking a reverse, its difficult to have proper grip of breaks. I wanted to have those problems rectified. .. so i called SK wheels and they said they would pick up the vehicle on 31st Oct-2015. No body came to pick up and when i called them around in the afternoon, they said, the driver got busy and cant come to pick up. They wasted my whole day, as i didnt go anywhere because the vehicle pick up was scheduled. Later I fixed another appointment to pick up my vehicle, and my vehicle was picked up on 03/11/2015 and some advisor named Ram called me after the vehicle reached SK wheels. I told him the above mentioned problems and also asked to do the complete cleaning (internal as well as external). He kept delaying a delivery by telling me all technical stuff and after keeping vehicle for 3 days, the vehicle was delivered to me. Following was the result: (1)The stereo problem was not addressed, and when I called him he said i have to call a customer support of that stereo and only they can address that. My question is, Why the hell he was telling me this after the delivery of vehicle and why not when i told him the problem. (2) The break problem remains as it was explained and now recently the vehicle has started making some cranking sound when i apply breaks. Happens when i am travelling at 30-40 kmph and apply breaks. 3) The cleaning was done shabbily. I showed it to the delivery driver too and he agreed that many parts of interiors were not even touched. So he called miss Bindu and told her that the vehicle is all dirty from inside and she said please dont pay for the internal cleaning charges. Next experience with SK wheels was when Miss Bindu Called me to take a feedback of service ( must be last week of Nov). I told her about problems (1) (2) and (3), she said she will have my vehicle picked up on the coming saturday. And guess what? Nobody called or came to pick up my vehicle on that saturday. I have recently bought another maruti vehicle for my Wife Miss reshma sathe (Alto 800 CNG MP46 AP 2146) and she also has faced a problem of someone confirming a delivery date and time and not turning up to pick up and not even have a courtesy of calling. I am losing my faith in the customer service that maruti so proudly advertises about. There are plenty of competition in the market and I have heard great stories of customer service from other vehicle companies. The swift dzire that is in my possession is one of the corporate vehicles we brought for Reliance Industries. If this trend of customer service continues, I shall notify our reliance corporate services to look out for vehicles from other than maruti. Hope someone looks into this. Regards Bhanupratap