Maruti Suzuki India — Total loss car bought from True Value

Address:

31, Veera Ragavapuram, Near Police check post, Poonamallee - Avadi High Rd, Paruthippattu, Chennai, Tamil Nadu 600071

Hi,

I bought Honda jazz (TN09CA9526) car from paruthipattu True value, Chennai. When I bought the car I don't know the car is affected by flood. Even I asked with True Value representative, he told TrueValue wouldn't sell accidental or flood affected vehicles.

Three month after TrueValue was done name transfer for me. Then I visit Honda service center for service.They told the car which I bought is total loss car. I contacted TrueValue immediately they told they will give full refund.

They ask me to handover the car, we will give you the refund in 10days. But, they given four part payments in 3 month duration. Finally they stopped 32500 INR.

I asked them, they told we would give the full refund because you used this car for 3 months and name transfer also done. What I asked means, even I don't know the car affected by flood before going to Honda service center.

I have raised many complaints in maruti suzuki also. I get a chance to meet Mr.Ravi(GM). He told, we don't know the car was affected by flood like you. So, we wouldn't give you full refund, if you want raise a complaint in court I will take care.

But, Maruti customer support told me the cars, which should pass 360° test before sell to the customer. But I don't know why they sold the car to me intensively.

Please, I am requesting Maruti Suzuki get into this issue for the further solution.

Thanks, Prabagaran Sekar