Maruti Suzuki India — Tread wear on the outside edge of the tyre

Address:

Vadakara, Kozhikode, PIN-673101

My name is Vikas and I am writing this complaint on behalf of my father-in-law (Mr. Sathianathan), as he had a terrible experience with Maruti Eeco wherein the outside edge of the tyres are wearing out in less than 7000 kms. Before explaining the issue I would like to let u know that our family are pride owners of Maruti, as we possess S-cross(KL 56 H 1333), Baleno(KA 03 MZ 5879) and Swift(KL 56 C 5700) apart from Mauti Eeco(KL 56 U 8229).
Now coming to the complaint- This issue has been addressed when the vehicle was driven 7261kms (2nd Feb 2020) with the one of your service center (Indus Motors Co Pvt Ltd). We were told that this might be an issue with the tyre manufacturer(Apollo) as they have confirmed that the alignment of the vehicle is perfect and the wear out tyre was replaced with stepney for a temporary fix. This in turn made us to contact Apollo to find out the issue. However, Apollo has confirmed that the tread wear is not due to the tyre problem and insisted us to contact Maruti as it might be an issue with the vehicle. This process continued till November without any conclusion or settlement and it is an utter disappointment, as with 13252kms driven the problem still remains and other tyres are having the same problem. All the related documents and photos are attached with this for your reference. We haven't faced any problems with our other Maruti vehicles as those are driven more than 30000kms and the tyres are still looking in a perfect shape. We want you to address this issue and get it rectified permanently and also would require a replacement of those tyres. Looking forward for a prompt reply and a solution, else we will have to take an extreme step of lodging a complaint in consumer court.