Maruti Suzuki India — Very bad service and no resolution of complaint filed

Address:

New Delhi, Delhi

I had given my car for service Magic Auto Moti Nagar. Details of my car as follows :- a) Maruti Swift VDI; b) DL9CAG7533. There were certain under body damage in my car and hence, i specifically asked Magic Auto not to do service till such defects are removed. However, Magic Auto unliaterally went ahead and got the services done. Further, the defects which were specifically told by me to them were as follows :- a) The car was making noise when even touches the bonut and hence car's bonut and driver's gate was required to be adjusted. b) The car was not driving smoothly and hence the under body damage was to be assessed. I was told that there was good amount o[censored]nder body damage and the same needs to be rectified. I had a zero depreciation insurance policy and asked magic auto to get the claim processed and do the rectification work. The car was delivered to me on Thursday (27 August 2015) evening. I was able to see the car on saturday and till then the car was standing untouched and as it is in front of my house. When I saw the car on saturday, I was shocked to see that engine shield was hanging from the car, the door sill guard (swift light at the bottom of each door) of driver's side was not working, there were additional scratched in the rear glass, there was no water in the viper. I informed about the same to Mr. Achal, VP, Magic Auto and was requested by him to take my car back to their workshop. They fitted the engine shield and filled the water in the viper. However, they refused to do anything with respect to the scratched in the glass and door sill guard. Today, Mr. Achal called me up and said that he will look into the matter and will do something with respect to the dood sill guard. However, today, one new problem has been noticed by me. The car has again started making noise (auto lock noise) due to car bonut not being adjusted properly. I am really irritated and this is becoming very annoying. Not a singly problem in the car has been rectified properly. Magic auto has not performed service properly and I don't know where to go now. Please help. I am being forced to run from pillar to post in order to get the services on the car performed properly. Please let me know on what parameters, you call them as your authorised service station. They are worse then the road side mechanics. Every time I approach them for getting the services on my car performed, they wither stole things from my car or do some additional damages in my car. Please help, its a sincere request from me. I am totally lost now. Kind regards, Vaibhav Advocate Delhi High Court Ph:[protected] New Delhi