Maruti Suzuki India — worst body shop experience, lead to buying a new car

Address:	122001
Website:	www.premmotors.com

Dear team, i wanted to raise my concern about a recent experience i had with prem motors sector 14 service station. My car registration no is hr26da4841, ciaz vxi, i am listing it here since ciaz is not listed in the list below. And since i am a loyal maruti customer, i did not expected this. This was so bad, i have decided not to buy a maruti car ever again (I just bought a hyundai creta, and i was about to buy brezza before the incident.

This is my last try with maruti to solve the problem, request you to please consider this. I am explaining the situation here

I went to prem motors service station in sector 14 gurgaon, to get my car repaired. I told every thing about my accident and the service engineer told me that he will get this done, i filled in the form and submitted all documents.

The issues i faced on delivery were.

- not all body work was done. There was a scratch and a dent on left back door, which was not repaired, even though this was told during the visit.
- late delivery of car it took 7 days to get the car delivered and i was told that this would take some 3-4 days
- faulty paint job: due to accident, we had to re-paint the diggi/ rear boot space, but what i see is that there are some patches of white and even a scratch on the diggi. I consulted another service station another maruti authorized service station and they suggested me to complain to the service station for this fault. This seems to be a common task for service stations and would have expected this to be done efficiently.
- i received the car with a broken front right ac vent. And all settings of my stereo was changed. This gives me an impression that the car was used for pleasure of the staff.
- improper fitting of bumper - i noticed that the bumper is not fit properly.
- bad cleaning after service - after the car was repaired, the car was not cleaned/washed properly, i can see clear white spots all over my car

Some more and very serious points

1. Behavior - while communicating my problems to the staff. The staff were not receptive to my problems and were getting defensive that this is not their fault, but after a long discussion they agreed that, it was their fault. After 2 days i got a call for feedback from prem motors to discussed my problem. Although he was apologetic, but didn't seem interested in solving my problem. I asked him for an e-mail id where i can write a written complain, he just hung up the phone and when i called back, he did not respond.

2. Found a bottle of whiskey in my car - two days later i was cleaning my car, and found a bottle of whiskey in my car. Which gives me an impression that; a) the car was not cleaned properly ; b) my car was used to drink whiskey with ac on (Since the ac vent is also broken) and listen to music (Since all settings were changed). Since the service station is all secured by security personnel's; i am not sure how this could even happen. Is that possible that my car went out of the service station for some reason?

Asking for a quick reply and prompt action on this.

Regards
Ratesh