Maruti Suzuki — insurance claim

Address:

Thane, Maharashtra

my car registered as MH-04 5070 was send for claim with your dealer fort point dombivili, thane, maharashtra on 14th may.The surveyor who was supposed to attend the same day but attended today on 20.05.15. I had made very clear that i am out of state from 16th they assured me to complete procedure before 16th but put up a call 2 me today at 6.30th. car was scratched from all sides by unknown person when I had gone 4 shopping. since the person who did scratches was not known I did police complaint of the same. In complaint it's very clearly mentioned that scratches are made on all sides of car then to the said surveyor has left many sides saying that they are irrelevant . It's a foolish job that how this great person THE SURVEYOR knew that the scratches on some of the sides are not relevant.was this person the surveyor witnessing the event? had I caught the person who did scratches I would have never have dropped in 4 claim..n y would ne one loose NCB and pay claim charges 4 repainting car when it's originally in good condition. I have zero depth insurance since 2 years and no claim till the date then y would u get engaged in such complications and harass self. Iam making up mind of taking help of consumer court against insurance as well as all the guilty.such was never the case with my other non maruti cars earlier