Maruti Suzuki — Maruti Insuance Service

Address:

Udham Singh Nagar, Uttarakhand

Dear Sir/ madam, I am running Maruti Swift VDI registration no. DL1CN4534 since 2011. My car is insured by Maruti Insurance given by National Insurance Company Limited with policy No.[protected] valid upto 22nd December 2015. Presently I am residing at Kashipur, Uttarakhand. Last Sunday morning i met an accident with grounded angle, which has damaged rear left part of my car. I visited Maruti Authorised Service Centre i.e. Om Motors Kashipur for repairing the Car under insurance claim. After checking they advised that Rear Quarter panel, Rear left Door, Running Board and Real Axle Tube need to be repaired for Smooth running of My car. I submitted all the required documents for repair under insurance claim but the Surveyor of National Insurance Company refused to cover the Rear Axle under Insurance and advised that it may be due to manufacturing defect of Maruti. I told him that It is damaged only after the accident not earlier. My car is still with the service centre. Therefore i request you to take up the matter with insurance company to replace or repair the Axle or if it is a manufacturing defect arrange to replace it by maruti Suzuki. Please look into the matter at the earliest to repair my Car as i am a loyal customer of maruti associated with it for a long time and such behaviour and service is spoiling the image of maruti and may lead to customer dissatisfaction. Thanks & Regards, Ankit Goel Mob [protected] & [protected]