[Resolved]  Maruti Suzuki — Negligence of the dealer and connected officials to rectify the manufacturing defect of the Brand new DZIRE vehicle –complaint-reg-

Address:

Palakkad, Kerala

Sirs, Ref:1. Vehicle model-MARUTI SWIFT DZIRE ZXI BSIV 2. Chasis no.MA3EJKO1S00395175 3. Engine no.1302691 4. Dealer’s name:INDUS MOTORS 5. Customer ID :[protected] 6. Purchase month:DEC2013 7. Sales executive :Abdul Azeez 1. I had purchased above mentioned MARUTI DZIRE vehicle on December 2013. 2. At the very beginning I noticed a major defect of the vehicle;when the vehicle is running in 4th gear, intense shivering occur for the vehicle especially on the engine part. 3. Immediatelty I informed my complaint to the sales executive Mr.ABDUL AZEEZ and the Indus branch officials at OTTAPALAM (branch office of Palakkad).They had not responded. 4. On 9th January 2014 1st servicing of the vehicle was done at Indus motors, Koottupatha, Palakkad. I detailed the complaint to the supervisor and workmen of the workshop.They had driven the vehicle and understood the complaint. They told me that the Factory of the MARUTI allowed certain tighting tolerrence in the foundation bolt of the engine at the time of assembling ;ie, the foundation bolt of the engine is not fully tighted and it will be corrected in due course. 5. The whole matter was detailed to Mr. Rajivayinikath in person, who is the territory Head of INDUS MOTORS PALAKKAD on that day itself.He had heard the matter carefully, that’s all. 6. On 11th April 2014 the second servicing of the vehicle was done at MANNARKKAD INDUS SERVICE STATION.I explained in detail the complaint regarding 4th gear of the vehicle.They also convinced the fault of the vehicle.After that they told me that this manufacturing defect will be rectified gradually on running the vehicle. 7. Now I understood that the manufacturing defect of an engine will not be rectified gradually. 8. The vehicle had run below 6, 000KMS.Sir, now the vehicle is at MANNARKKAD INDUS MOTOR SERVICE STATION, PALAKKAD. Sir, Kindly take necessary action to replace a good condition vehicle without manufacturing defect. THANKING YOU SIR. SREEKRISHNAPURAM 29.07.2014