Maruti Suzuki — Newly purchased wagon r vxi

Address:

Gurgaon, Haryana, 400602

To,
General Manager,
Maruti Suzuki India Limited,
1, Nelson Mandela Road,
Vasant Kunj,
New Delhi – 110070


Dear Sir,
I have full faith in Maruti as a brand and with very high expectations, I purchased Wagon R VXi BS4 on 1.11.2015 from Fort point Automotive (cars) Pvt Ltd, Thane M S.
The chassis no is MA3EWDE1S00966298
Engine no. is K10BN4766373
RTO Reg. No. MH04/GZ/6502
On delivery day itself the dealer was informed that Electronic Power Steering was not working as expected. There was a typical noise coming from the vehicle which was also reported. I took the vehicle to service station on 06/11/2015. Air pressure of tires was checked and I was told that such noise is normal for new version of Wagon R. It was also told that the steering will be free after some running. I was not convinced and then I was requested to wait for a week or so, as it was Diwali period.
I kept on following up with dealer/SERVICE stn., keeping my other engagements on hold. I used vehicle sparingly causing lot of inconvenience to me and my family during the festive season.
After Diwali, on 18/11/2015 I took the vehicle to Service Station however my complaint was not heeded.
The first service had fallen due on 30/11/2015 and again my vehicle was sent for servicing with specific mention about pending issues. Routine servicing was done without any efforts to resolve the issues. On subsequent follow up as under, I was told that steering wheel of this new model is like that only. My complaints were not taken up seriously.
INVOICE No. DATE
BC15026241 09/12/2015

BC15026221 09/12/2015

I kept on pursuing. Finally, my complaint was regarded as genuine on 12/12/2015 [INVOICE No.: BC15026478] and the power steering was opened and it was found that Steering Rack had a fault and some steps were taken to rectify the same. Slight improvement was found as the steering was little smooth though not up to desired level.
There was no solution to the noise issue. I kept on following up.
Sir you will appreciate my agony.
My continuous follow up yielded some fruits. On 22/12/2015, I was told that there is problem with tyres and all 4 tyres will have to be replaced. I was asked to approach the Authorized Apollo Tyres Dealer.
I went to M/s Satyam Tyres Thane, the authorized Apollo Tyres Dealer on 23/12/2015 and got replaced all the four tyres.

Still the noise issue persisted. Now it appears that the rims/wheel bearing are defective.
As regards the power steering, the noise was there while turning the steering wheel either in stationery mode or in motion. I was told that the assembly of the steering needs to be replaced and the same will have to be ordered and replaced soon.
On 01/02/2016 [INVOICE No.: BC15031610], I again took the vehicle to service station and got the Collapsible Steering Column Assembly replaced.
The movement of steering has remarkably improved however humming sound
Still continues.
Sir, I really do not have words to describe my displeasure. I retired on 31.10.2015. Till then I was using company vehicle. I wanted to have small car and so I opted for the best - Maruti Wagon R – Vxi. However I repent for this.
A brand new vehicle has been taken to service station for more than 10 times in less than 60 days.

Sr. No. DATE INVOICE No./Remarks

1 06/11/2015 No Invoice Generated
2 18/11/2015 No Invoice Generated
3 30/11/2015 1st Free Serv.
4 09/12/2015 BC15026221
5 09/12/2015 BC15026241
6 12/12/2015 BC15026478
7 22/12/2015 Tyre Inspection Done NO Invoice Generated
8 23/12/2015 Replacement Of Tyres
9 26/12/2015 Gen. Check Up, to resolve the noise issue.
BC15027947
10 12/01/1016 BC15029567
11 01/02/2016 BC15031610

The tyres have been replaced, power steering assembly is replaced, rims/bearings are defective. I feel that used car also may not have these many problems.
Being a senior citizen, I had lots of plans for outings after retirement. All have gone haywire. Never had I had a pleasure of driving a new car.
With heavy heart I must say, that I sincerely feel being cheated as the vehicle delivered to me has some inherent manufacturing defects. I say that the vehicle delivered to me was defective.
I request you to please thoroughly probe into this and replace my car, compensate me for the mental agony, physical stress and monetary loss I have suffered in last 3 months.
I reserve my right to go to the appropriate forum to redress my grievance and seek appropriate action against all concerned as may be advised by my Lawyers.

Girish Shintre