Maruti Suzuki — Non availability of spare

I am the owner of Maruti Ritz VDI (Engine No D[protected] and chassis No MA3FDEBIS[protected]. On 06 Mar 15, right rear door lock of the car started malfunctioning. Door could not be locked either manually or electronically. On 07 Mar 15, I approached M/s Shenbaga Motors, Puducherry (Maruti dealer) for repairs. Spare was not readily available. I was told that it would be made available in 2-3 days time. From 12 Mar 15 onwards, I have been regularly checking with the above dealer and the response was not encouraging. On 17 Mar 15, I met the Customer Care Manager of the above dealer. I was told that demand for said item (cat part No 82301M83K62) has been placed vide Order No S9601MLM15038R with Maruti Udyog on 08 Mar 15 and that it will take another five days for the part to arrive. This is the reply after 10 days. Do Maruti Udyog and their dealer expect me to stand guard/sentry next to my car wherever I park? Ridiculous service undoubtedly!!! The part would have reached even by normal goods train had it been booked and despatched on time. I am thoroughly disappointed and dissatisfied customer. I am thinking of changing my loyalty to Toyota / Hyndai etc. Email: [protected]@radjad.in. Col D Raja (retd)