Maruti Suzuki — Non delivery and harassment by service centre

Dear Sirs, I had given my vehicle Maruti Alto 800-LXI-CNG with Granite Grey colour (Reg No. MH-04 GM 1672) to Paramount Wheels Pvt Ltd, Prema Laxman School, Ajit Palace Hotel Lane, Near Dahishar Check Naka, Penkar Pada, Mira Road, Thane 401104 on April 9, 2015 for Repairing under Insurance claim–Zero Dep with the assurance of delivery on April 15, 2015 by replacing the Front left headlight and fenderer and back side plastic portions which has been severally crashed by behind vehicle, as the accident was happened on highway and due to the sudden application of break by the front vehicle and severely crashed by behind vehicle. I was agreed to pay the nominal nut bolt charges which normally to be paid as being under Zero Dep insurance claim subject to replacement of all the parts which were harmed due to the accident. Now due to the nexus between the ICICI Lombard-Baljeet Bimbh(My claim No. MOT[protected], the insurance company executive and paramount staff they have done the back side work with painting even without my permissions and billed me approximately Rs. 3600 which itself was breach of their assurance. These guys had done the back deekey work which was even though not part of accident and was due to back of car during the traffic at mid of bridge. Which itself proves non transparent/non prudential manner and style of both insurance surveyor side as well as junior staff of paramount works which caused me harassment and loss in monetary terms due to the delay and extorting money from the customer. Further they even refused to give me the delivery and harassed me for at least two hours even though I had taken off from the work to get the delivery as I am spending Rs.[protected] every day for AC cab/car for travelling for my work. Now, you are earnestly advised to take the stringent action against the all these alleged accused who are involved and compensate me; -Rs. 20, 000 for all mental agony caused due to un-necessary harassment caused by paramount officials; -Rs. 1500 for each day of delay till delivery as I am paying the same for hired AC cabs. -Rs.5000 for the day compensation as wasted my entire day to argue and justify the adamant and worst staff of paramount who were treating themselves the owner of the car and refused the delivery because customer raising their voice because of arbitrarily charges levied. -independent survey by either independent maruti official/my designated mechanic to test and who assure me with my satisfaction that the car condition is fine and safe to take the delivery. Hope to hear from you soon and expect and anticipate to look in to the matter seriously and promptly for our peace of mind by using as FIRST BUYER OF MARUTI BRAND. Thanking you Surendra Jain +91-[protected] Online Compaint no. [protected]