Maruti Suzuki — Non receipt of Vehicle

Address:

Rajkot, Gujarat

I had inquired with the local dealer of Maruti Viz. PERFECT AUTO SERVICES, 150FT RING ROAD, OPP. GANDHIGRAM POLICE STATION, RAJKOT (GUJARAT) for booking a Ciaz VXI+. At the material time I was made to understand that I will get the delivery of the vehicle within 20 days. Accordingly I booked a Maurti Ciaz VXI+ metallic grey vehicle on 6th January, 2015 with Shri Brijesh Dobariya of Perfect Auto Services by paying Rs.21000/-. In the booking booklet given to me, it is clearly stated that the booking period is 20 days and the expected date of delivery of vehicle is 26th January, 2015. Under the presumption that I would get the vehicle by the expected date; I sold off my existing Vehicle Viz. Maruti dezire VXI 2012 model. However, till date i.e. 4th February, 2015 I have not been given my vehicle. I have been repeatedly inquiring with the dealer and the only reply that I am getting is that they have booked the vehicle with the company by paying the full amount but the Company has not yet despatched the vehicle. I asked them that in that case on what basis had they promised me that they will deliver me my vehicle within 20 days when they were not sure about it. They told me that this booking period had been fixed by the company. Now on inquiry today, they are informing me that they will give me the vehicle probably by the end of this month. That is also they are not sure. If I could have come to know that my waiting period would be so long then I would not have sold off my existing vehicle. I would like to have any immediate reply to my complaint failing which I would be compelled to cancel my booking for Ciaz and opt for Verna or Cityhonda.