[Resolved]  Maruti Suzuki — Poor and worst promises made by apra auto. Gurgaon

Address:

Gurgaon, Haryana

I owned maruti swift hr26 bt 1088. Named rajat pruthi, 791 sector 7, extn, gurgaon.

Few time back i get serviced my car from apra auto, gurgaon, some mr nandan and some sardar ji ( manager) attended me at apra auto. That was paid service and paid service was done in average manner, but a engine voice which was troubling. I contacted nandan but he assured me that this voice is some company fault and this cant be rectified but next time we will take care of this voice.

Now today i visited apra auto, gurgaon and meet mr nandan, first of all he showed that he is very busy and he didn't attended me for a second, he recommended some one else. I waited almost 20 minutes for my turn, still i didn't get any satisfied answer from them.

Apra staff always try to make fool of their clients by saying that they will do and will give the best service but only through words, not in reality, they never takes a pain to get the vehicle services properly.

Voice from vehicle is coming very loud and i am very much worried. I have two more maruti vehicles . Wagon-r hr 26 as 1088 and swift dl 8cx 1577, both are in my name.

Now i want you to ask your authorised service centre, why they have not solved my problem at the time of paid service. Why they always postpone or ignore their duties for next time. If this product belongs to maruti, maruti has to solve my problem. I don't want to listen that this is manufacturing fault. If this is a company fault, company has to replace the product or get it ok immediately.

One more thing, i was also requested last time by the apra staff, when i serviced my swift that if maruti company calls you to know the feed back regarding service provided is good or bad, kindly say good, otherwise we will be in trouble.

This all i have shared because due to these service providers your company name suffers. Do you think that next time i will purchase or will recommend some one to buy maruti vehicle, answer is a big no, never. Even i was planning to buy a wagon r for my son but i will go with some another company.

Need some satisfied reply from maruti / company members or will contact higher authorities and will not hitch to file a case against maruti.

Rajat pruthi.
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