Maruti Suzuki — Poor Service of Maruti Delare RUKMANI MOTORS Indore CRM:[protected]

Address:

Indore, Madhya Pradesh

Dear Sir, I Pooja Pitliya, purchase Maruti Kt10 LXI model from Rukmani Motors on 26/09/2014. Invoice No: VSL 14000717 Invoice Date: 26/09/14 Insurance Policy no:[protected] Engine Chasis No.:[protected] I would like to bring to your notice that I had a very bad experience with your dealership Rukmani Motors for the following reason & I need immediate resolution on my grievances. 1) Felt Being Cheated by Dealer: I have handed over my vehicle for repairing on 08/12/14 & took delivery of vehicle on 29/12/14, during checking at the time of delivery, I found that my vehicle stapny was changed with old vehicle stapny, When I informed to Body Workshop manager their behaviors was so casual and they were unable to trace the same. We have also put remark on delivery gate pass that we have not received our stepny. Moreover there is no update from dealer regarding stepny, it is almost 3days over when I took delivery of my vehicle. Now I doubt they might have changed other spare parts of my vehicle, If near future any problem or issues with my vehicle I will hold Rukmani motor responsible for this damages as well. 2) RTO Registration: They have not asked for valid Address proof as per the RTO guidelines, at the time of purchasing this vehicle, which caused delay in RTO registration and due to this delay my claim got dishonored as per Body workshop manager which is amouting Rs 14894/- 3) Poor Services & Misguided by body workshop Exc: When I approached for repairing of my car they gave me false commitment that you will get insurance calim of vehicle, and after repairing completed they forced me to pay cash & informed me that your claim got dishonored due to non-availability of RC crad and also asked me to go directly to insurance company for this dispute. I have not expected this type of services from a dealer of a reputed company. I request you to pls look into the above matter & expect your quick resolution on my above grievances. Rgds Pooja Vinit Pitliya [protected]