Maruti Suzuki — Product Delivery Delay

Address:	Kolkata, West Bengal
Website:	Auto Hitech Private Limited Kolkata

15, Hospital Link Road Eastern Park, Sontoshpur Kolkata-700075 5/10/2015 Consumer Complaint Division Maruti Suzuki Dear Sir/Madam, On 23/08/2015, I booked a Maruti Suzuki Alto K10 VXI model from “Auto Hi-Tech Pvt. Ltd. Kolkata”. Then the full payment of the product was cleared by 28/09/2015 and the product was due to be delivered by 2/10/2015.Unfortunately, the people of this organization failed to keep their word and postponed the delivery date to 5/10/2015 committing to deliver the product with registration done .I am disappointed because I have been harassed by these people repeatedly. There have been issues from the very beginning. First there was misinterpretation of my demands, then they showed me an Alto K10 LXI model and made me do the whole payment insisting that it was the product I am buying and has already arrived in the showroom which was a lie. The person who has been conducting the whole transaction Bikramjit Basu of Auto Hi-Tech Pvt. Ltd. Kolkata was not prepared with his part of product delivery and has been of no good. On the date of delivery also he was unavailable and his replacement was unaware of the deals we have made beforehand and thus failed to deliver me what was promised earlier on paper. This showroom authorities even wanted me to take the car home without registration just by providing me the TC number, which is not legal since it is the responsibility of the company to provide me with the registration number of my car before I can drive it on road. To resolve the problem, I would appreciate you take some serious action against Maruti Suzuki Auto Hi-Tech Pvt. Ltd. Kolkata, as of now they are shaming the Maruti Suzuki name by harassing its customers with such ill conduct and failing in its responsibilities repeatedly. Enclosed are copies of my records. I look forward to your reply and a resolution to my problem, and will wait until 07/10/2015 before seeking help from the India Consumer Forum. Please contact me at the above address or by phone at [protected] or email id – [protected]@gmail.com. Sincerely, Utpal Dey