Maruti Suzuki — Regarding Child Lock safety feature in ALTO 800 LXI

Address:Bangalore, Karnataka

Hi, I have recently bought ALTO 800 LXI from RNS MOTORS, Bangalore. I felt very happy when I bought the car. It is a very good car for my day to day travel. Before buying this car, I read different reviews and features information from many websites like ZIGWHEELS, ONCARS, CARDEKHO, CARWALE, team-bhp etc.. In every websites, it is mentioned that this car has CHILD LOCK safety feature. It has really a child lock slot on the rear doors. But, I could not use this feature. When contacted with the show room people, they were also not sure about this feature and finally it turned out that, this feature is not available in this car and even they cannot put this feature in the available slot. Could you please let me know - why this confusions made in the customers mind? Is it just a Marketing technique? - Is this child lock facility really not available in this car? - If not, then what is necessity of providing that slot in the door? Is it just to confuse the customers? I have mailed to Maruti company as well as RNS motoors also. But, I did not get any reply from them till now. I really bought this car thinking that I will get child lock facility as I have a small kid. Thanks and Regards, Gireesh.C
Was this information helpful?
No (0)
Yes (1)
Complaint comments 

Comments

I bought alto 800 vxi this November from Kota in rajasthan. I too have the same issue that despite mention of a child lock on all review sites, I got only a slot without child lock on rear doors.
Hi, I have recently bought ALTO 800 LXI from MUNEER MOTORS, Raichur. I felt very happy when I bought the car. It is a very good car for my day to day travel. Before buying this car, I read different reviews and features information from many websites, it is mentioned that this car has CHILD LOCK safety feature. It has really a child lock slot on the rear doors. But, I could not use this feature. When contacted with the show room people, they were also not sure about this feature and finally it turned out that, this feature is not available in this car and even they cannot put this feature in the available slot. Could you please let me know - why this confusions made in the customers mind? Is it just a Marketing technique? - Is this child lock facility really not available in this car? - If not, then what is necessity of providing that slot in the door? Is it just to confuse the customers? I really bought this car thinking that I will get child lock facility as I have a small kid. Thanks and Regards, from Shivakumar Baligar
I bought Alto 800 LXI a few days back. The rear door is not opening from the inside itself. When contacted with the Showroom, they told this might be due to "Child Lock" issue and suggested to see the edge of the rear door where Child Lock/ Unlock may be seen.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information