Maruti Suzuki — Regarding repair of accidental Maruti Alto Car Regn. No.-HP14A 9395

Sir, It is sad to state that I have produced my accidental Car Regn No. HP14A 9395 at Goyal Motors Solan - 173212 (Himachal Pradesh). The same was delivered me on 20/12/2014 after nearly 20 days after payment of Rs 51103/- ( vide Invoice No BR14000996 dated 20/12/2014 ) . The time taken for its repair/ job done was not up to the mark as per norms. Never the less the vechicle was handed over with small test drive . It is further submitted that on 21/12/2014 after running approx. 3 K.m. the vechicle stopped on the road in the evening, I called for the back assistant on 22/12/2014 morning but the response was zero from the above said firm ( almost took 5- 6 hours to reach the spot being nearly 2-3 Km from the agency ) .Even till now the fault is not removed and they are not able to explain the reason behind it ( at 1545 hrs today ). Being a Govt Employee it is very much harassing me, as I have to leave my job back and stand beside them to know the exact reason of the fault . Sir, It is the matter to be regreted that the service provided by the Goyal Motors, Solan is not up to the mark / standard, There is no check / control over the management of staff work as I noticed during my several visit's to the agency. Customer(s) have resentment towards the staff as the nature of work done at the agency compelling them to wait for long hours for small job(s). Such type of incident(s) are downgrading the image of Maruti Suzuki in the Solan and surrounding areas. I therefore request your kindness to look into my matter seriously and direct Goyal Motors, Solan - 173212 (HP) to repair my car and get the job done as quickly as possible. Hope for best of response from your end. My ID No as on Invoice is - [protected] Invoice No. - BR14000996 dated 20/12/2014 Job Card No - JC14007359 Pradeep Chauhan Supervisor (SBCO) Solan HPO -173212 (HP) MOb No. [protected] email ID : [protected]@gmail.com