Maruti Suzuki — repainting default in service centre and related complaints

Address:

Kannur, Kerala

I, N.R. Bushra Beegum, ( working as Assistnat Director, Forensic Science Laboratory, Dpt. Of Police, Kannur, Kerala Mob [protected](offc) and [protected] ) purchased a Maruti Wagon R car ( KL-01-BT-2882) from Herculees Automobiles, Trivandrum. I selected Maruti by considering its Good service offered by the company and the low maintenance cost. The vehicle was delivered on 19.04.2015 at Kannur. On 23.04.2015 another vehicle coming in wrong side collided with the vehicle at right rear bumper and it made some deep scratches on my vehicle. The other person offered full payment of painting charges and hence it was sent to Popular vehicles and Services ltd, , Near Elayavoor Village Office, Mundayad Road, N.S. Compound, Chovva, Kannur, which was the authorised Service Centre at Kannur.They charged Rs.1000/- and same was paid by the concerned person on 24.04.2015 ( Bill No. CR.1265). The service person picked the vehicle on 27.04.2015( Invoice No. BR.[protected] and said the service will be done within two days. But after two days when I went the Service Centre on 29.04.2015 my vehicle was seen parked inside a dumping yard. Another white coloured car was seen parked near to this and making it ready for repaint. My vehicle was fully covered with white powder from the other car. Then I checked the repainted area, it was seen to be not finished properly and when I touched on it the surface was seen rough, which clearly showed that the painting was not done properly. Then I complained this matter to the PRO, Sri. P.V. Rijes of Popular Automobiles he assured he will take care of this and will do all necessary things and requested for another two days foe completing this work. But no body turned up till 4th May. O 4th May I made a call to them and enquired about the status. Then they said it is ready for delivery and it can be collected from the Service centre. Then I visited the service centre and again inspected the vehicle it was seen repainted but not smooth. Some sand like particles was seen adhered at the repainted area, not only that the white paint from the other vehicle was seen sticked on the mud guards and inner side of the vehicle. Oil and dust are seen all over the inner and outer side of the vehicle like dash board, steering wheel, driver seat, plat form etc. etc. No water service / cleaning was done after repainting the vehicle. The officials in the company was not ready to hear my complaint and to rectify the defects. This kind of behavior from a dealer not only ruin the Good Will of the Maruti Company but also damage the faith of the customers on Maruti and its authorised service centres.In these circumstances it is requested that necessary actions may please be taken against the service centre and to pay compensation for the damages to my new vehicle and agony to me. Thanking you Bushra Beegum Assistant Director Forensic Science Laboratory kannur, Kerala Mob: [protected], [protected]