Maruti Suzuki — Uncertainty found regarding car's security

Address:

Mumbai City, Maharashtra

I have Maruti Suzuki New Swift VDI from Sai Service Andheri East. Last night a guy from the next building who has same swift and same colour, bymistakenly opened my car. Firstly he tried with cebtral lock system, as that dint worked ha tried with the key. My car's door got opened with his original swift keys. Without realising that its not his car, he tried starting the engine where his key got locked. We called the service centre which was a worst experiece.I logged the complaint (865391). The car was taken to Sai Service. I again logged the complaint at Sai Service (Reference no.713172). We explained them the issue for which they responded door can be opened with another key and it's normal. This was really surprising to hear from such well know companies. No trust factor left. The car is still at Sai Service with out any action. I also talked to Mr. Mukund Menon but same response we got, leaving us without any appropriate action.