Maruti Suzuki — uwanted charge during first service

Address:New Delhi, Delhi

dear sir we purchase anew maruti car celerio cng and we do first service on magic auto delhi najafgarh road service center. magic AUTO adviser says ( charge 150/- rs for top up oil and water and 450 rs for ac filter charge ) we ask to adviser which filter replace by you, he says maruti not gave that ac DUCT filter, but we provided that filter and he SAYS-- cause your ac will be safe, please suggest me that filter and oil and water refil charge is accurate from maruti SIDE if it is ok please confirm at my mail [protected]@yahoo.om my no [protected] MANOJ GUPTA DELHI CAR NO -- DL9CAK6099
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Dear sir,
I have purchased a new car Alto 800 VXI from Raj Sneh at Garh Road Meerut on 26 Mar'2015. They have charged so much of extra money. This is so ridiculous. Firstly, they charged Ex- Showroom Price 3, 28, 670 which is 2, 92, 293 as per the bill. Secondly, they charged 13, 782 as insurance money which is again 12, 591 as per the insurance paper. I an sending you all the proofs of paper. Thirdly, they charged Registration charges 27, 955 which should be around 23, 000 as it is 8% of Ex-Showroom price as per my knowledge. Fourthly, they charged 4, 750 as handling charges which they should not as they are already included in Ex- Showroom price. Fifthly, they charged 4, 000 as 4 years warranty which they did not disclose at the time of purchase. Later when we recieved the bill and asked, them they said " its from Maruti Suzuki side without which we cannot sell the car" which i know is false. Maruti Suzuki is not providing any warranty for 4 years. Sixthly, on my first service(which i took on 27 April, 2015) which should be free they gave me the estimate of 2800 which included change of ac filter and one two other things which is absolutely not required. And u tell me Does a new car just driven 600 kms need not to get its ac filter changed? Obviously not. So kindly look into the matter at the earnest. Hope for a Positive Response.
With Regards
Aditi Bansal
[protected], [protected]
H.no-146, Global City, Ganga nagar, Meerut
[protected]@gmail.com

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