Maruti Suzuki — Worthless customer service by Maruti Dealer PREMIER CAR WORLD PVT LTD BARASAT

Address:

Kolkata, West Bengal

Sir/Madam, I am sorry to express my disappointment towards the worthless task commitmented by PREMIER CAR WORLD PVT.LTD, BARASAT, one of your authorised dealer . Unfortunately I had booked a car (ALTO 800 VXI) at your Premier Car World showroom, Barasat and as directed by the representatives I had confirmed my booking by cheque of Rs.5000/- as on 07/12/2014. Then in the same way as per their direction I had mailed the scanned copy of my loan approval as on 27/12/2014 and credited Rs.46798/- to your account no.-[protected] as down payment on 30/12/2014. After all of this as on 31/12/2014 I got a call from one of the person said to be manager of premier car world, intimated me regarding your inability towards providing me the car, I had asked for . After that I had made repeated calls to the representatives for getting the confirmation when I am going to get my car at the specified price of Rs. 332079/- but till 09/01/2015 they have not intimated me regarding the same. On 09/01/2015 when I made repeated calls to the representatives it has been informed that although I had booked my car at well before the stipulated time but due to some problem at your end the billing could not be made and as now the price of the car has been hiked by your company so now I have to get my desired one at higher price only. In this connection it is also to mention that my financier (STATE BANK OF INDIA) have also made a mail with a request for intimation from their end for full disbursement of loan of Rs.2, 70, 000/- as on 09/01/2015, but no reply has been made from your end. After all this getting no other way I have lodged complain to MARUTI (vide no.-[protected]) as on 12/01/2015 and on the same date when we visited the showroom the Customer Care Manager met with me and made the commitment to do the needful towards rectification of their mistake within 14/01/2015. On getting the confirmation I have withdrawn my complain, but on 14/01/2015 the problem not only been delayed but also I have been misguided. At this situation it's my humble submission to you that being a customer where is my fault? if it is not then I am requesting you to provide me the car (ALTO 800 VXI- BLAZING RED) I had demanded for at the specified price of Rs.332079/- as committed by you within 20/01/2015 . Please do the needful at the earliest to avoid further complications. It is very unfortunate that till date no solution has been made to my problem but intentionally it is being delayed, so at this situation its my humble submission to solve the problem within next working day, otherwise I do not have any other option than to go to consumer court. Regards. Mr.Souvik Sarkar Mob.-[protected]