[Resolved]  Maruti Udyog Limited — Approval is Still Pending for Under Warranty Maruti Swift VDi Engine Fault [In Continuation With Complaint Number-[protected]]

Address:

Meerut, Uttar Pradesh

In Continuation With Complaint Number-[protected] Subject: Approval is Still Pending for Under Warranty Maruti Swift VDi Engine Fault Date: 27/08/2015 To, The Chairman/ Managing Director & CEO/ Joint Managing Director/ Director/ Independent Director Sir, I bought my car Maruti Swift VDi [UP 15 BJ 3293] on 27Dec 2013 from Raj Sneh Delhi Road, Meerut. I bought it on cash. I also bought extented warranty of the Maruti so as to have maximum satisfaction about Maruti and its parts. I always followed the instructions given from Maruti about the timely services and precautions. On 16/08/2015, after driving half a kilometre, I noticed black smoke emerging out from the exhaust pipe. I instantaneously called the service centre. On their advice, I took the car to Raj Sneh service centre (Delhi Road, Meerut). There, I handed the car to the service centre. He asked me to let me know the fault on mobile. Days passed and I came to know about the actual fault on Friday (21/08/2015) via telephonic conversation after my rigorous follow up. It was told to me that out of four piston, one piston got some internal damage. It was assured to me that my car is under warranty and will be get corrected in two days. I came to know that from the dealer that they will make my car functional only after receiving a written approval of the demanded parts from Maruti. While on the other hand, Maruti is taking lot of time in giving the approval. Days are passing and I am getting mentally harassed. I am a common man of very average income and its very impossible for me to bear such extreme pressure. I even talked to your Territory Service Manager, Mr Sarjeet Singh; but every time I get a reply that it will be rectified soon. My car is at the service centre for the past 12 days. I am messed up with such hollow confirmations every end as no results are visible to me for the last 12 days. I am extremely sorry to say that I am loosing the confidence in your company with every minute of delay. Kindly issue orders for the approval of parts as required by the dealer, so that my car may become functional as soon as possible. Your cooperation is highly required. MASOOD ANZAR Mob : [protected] Email: [protected]@gmail.com