Maruti Udyog Limited — Unsatisfactory service...

Address:

Jodhpur, Rajasthan

Mr Kanichi Ayukawa, Managing Director and Chief Executive Officer, Maruti Udhyog Limited. 11th September 2015 Dear Sir, Subject: - No Proper service at dealer M/S Shri Krishna Auto Sales Pvt Ltd. Jodhpur I, Sugan Chand Chauhan purchased Maruti Alto 800 LXI NO.RJ19CF1830 on 05th Jan 2015.The Engine and Chassis No. are F8DN5341719 and MA3EUA61S00562066 respectively. It is to note that I came to know during lots of sound was coming from all doors, I immediately informed the service center about this matter and after some checking they informed me that everything is fine and I need not worry. However, during service at 10000 km 3rd free service at M/S Shri Krishna Auto Sales Pvt Ltd Jodhpur on 10th September 2015, I was informed the same problem. The service center was unable to find any reason as to why the sound was coming, I informed so many times but they were unable to detect the exact fault. And one more important things which I was noticed that after serviced my car, the car was dirty outside as well as inside also. I requested to service executive Mr Suraj Datta to please clean my car, they gave me assurance for cleaning, but they leave for their duty without informed anybody to clean my car. At reception desk one lady gave me a Service Satisfaction Form and blindly stated that please signed here. I told her I am not satisfied with your service then why should I signed here, they arguing me, when I asked for the senior manager Ms Richa Trivedi (Mobile No.[protected]) came and check my dirty car and assure me that tomorrow you will bring your car to our service center will forward your car to washing area and clean your car. If you need only customer sign at service satisfaction form without asking their satisfaction then whats the use of that, only shake for your good data records. My only concern is that cleaning is comes under service part or not, if not then it’s OK and if it is then why my car was not clean, give me the explanation. Maruti has been ranked at the top for its customer satisfaction quotient but such instances won’t help you much in retaining that position for very long I presume. Hope you will take positive action against this and make them maintain the dignity of the customer as well as their own. Waiting for your reply of due action being taken. Thanks and Regards, Rakesh Chauhan S/O Sugan Chand Chauhan Mobile:-[protected]