Matrix Cellular — An issue with regard to invoice

Ankush_Garg

Address:

Bangalore, Karnataka

As per bill received by me for using Matrix SIM in JAPAN the charge for usage can out to be INR 54660.48. The bill details show that there was usage of Internet Service for 30 MB (for which a charge of Rs. 47816 has been mentioned) ie INR 1572 / MB. This rate was never been mentioned in agreement. Moreover there was no usage of internet facility by me. The data usage facility in my phone has been turned off for whole duration of trip. In spite of that, the data has been consumed.

Was this information helpful?

No (0)

Yes (0)

Matrix Cellular customer support has been notified about the posted complaint.

Related Matrix Cellular reviews

View all 386 Matrix Cellular Reviews

Comments

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ankush Garg,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on khushboo.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Khushboo Sharma
Sr.Manager - Sales Support